Courses 

All courses, workshops and classes held at my studio are subject to payment in full prior to the commencement of the course. If your booking is more than 1 calendar month in advance then 20% of your course fee's are payable at time of booking, full and final payment is expected within 7 days of course commencement.

If your course is less than 1 calendar month from time of booking then payment in full is requested at time of booking.

You will be required to read, complete and sign a course booking form either in advance or on the day ,once the initial introduction and health and safety have been explained. Please be aware that for all courses suitable clothing must be worn and no sandals or open toed shoes are allowed. In both Silversmithing and lampworking the use of tools both power and hand can be dangerous or hazardous if handled inappropriately. Lampworking demonstrations and lessons make use of open flamed torches. No liability can be or will be accepted if you do not carefully follow instructions when using this type of equipment.

Commissions 

All commissions undertaken require 50% of final quote value before any work is commenced. The full and final settlement is required at time of collection.

If you require a commission to be posted then it will be at additional cost and will be sent with a registered courier. Insurance will be required .Quotes will be given at time of commission quote so all parties are aware of additional costs to be incured.

I accept the following methods of payment :- Cash,Cheque,Debit Card,Credit Card,Paypal and BACS.

Returns and Cancellations
Please let us know by email or telephone as soon as possible if you are unable to attend any course ,class or workshop.
All tuition fees are non refundable. In the unfortunate or unlikely event that the course,class or workshop cannot be attended then we will endeavour to

re-schedule that course,class or workshop to a convenient time to suit all parties concerned.

If you believe an item to be faulty, please let me know within 24 hours of receipt.I will do everything in my power to put it right.

I understand that buying something on the internet without seeing it in person can be daunting. If you receive your order and decide the products just are not appropriate for you, contact me for a full refund minus the postage / shipping. Please note: if the items are not faulty it will be your responsibility to cover the cost of shipping the items back to me.Please ensure any item you are returning has proof that the item was dispatched it is in an undamged condition and all packaging is intact.

Finally, in the rare event that your order is sent incorrectly please contact me within 48 hrs and I will correct it as soon as I can.